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  • Worse customer service I have ever had in my life, it gives me anxiety just thinking about it. Spent over a hour on the phone dealing with a situation that could have been resolved in minutes. I called in because I paid for a weeks worth of hotspot service which cost me $19.95. When I tried to use the wifi it would not allow me to log in, although Xfinity had already charged my account. I contacted them to either get a refund or get the issue resolved and proceeded to be transferred around several times, hung up on and transferred to departments that didn't exist. When I finally got to the right person, I was told there was nothing that could be done and I would just have to wait to see if the charge came off of the account. Also, if I (press 1 for English) that's what I expect to get. It is not only frustrating for me as the client but also as the employee who is trying their hardest to resolve a issue but they have to transfer me because there is a communication barrier between us. To me it's the companies fault not the representative instead of trying to be greedy put some effort in your customer service and maybe offer some continuing education classes in English... free of charge of course.
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