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  • Sadly, I used to truly enjoy this place. It's familiar and has been a great go-to spot for some time. However, the last few visits have been very disappointing and this evening sealed the deal on never visiting ever again. Here's the real truth restaurant owners - the very last thing you should do is argue with a customer. Even more that you work so hard to defend your point that it embarrasses your establishment in front of everyone in the restaurant. This is what happened; Placed a pickup order as usual. It's simple - a pizza, an eggplant parm and calzone. Quoted 15-20 minutes for pick up. No problem so far - show up about the 20 minute mark. Walk-in and surely they aren't busy and the meal is ready. As I willfully fork over nearly 50 bucks for what I would expect to make most other establishments put to shame? I'm greeted with a small problem. What's worse is I had to notice the problem. I ask - "where's the eggplant parm?" The girl at front looked around for a bit confused and then in a shocking way looks at me and goes - "oh no - I'm sorry". What happened is they never took the eggplant out of the oven. So as we are looking at this blackened Eggplant Parm dish they turn and ask if I still "want it". Uh. Of course I still want it and knowing that this is a menu item that takes several minutes to make - I begin to ask if they will remake the other parts of my meal so that everything comes out hot and fresh. Keep in mind. This is not my fault. I did nothing but show up and support this company by spending good money on good food. Instead what I encountered is argument and backlash. Then promised that the dish would be done in 2-3 minutes. I'm taken back by this. You mean to tell me it takes 2-3 minutes to make eggplant Parmesan? I mean sure I'm a microwave but now I am to question to integrity of this dish and how's its prepped and made? I kindly repeat to the gentleman, as he's suggesting I "wait for my food a and he can keep my food hot" that I would prefer it were made right, and without much pushback. I remind him that the "food" he is referring to has sat on the counter through this whole controversy and is cooling every second we talk. Finally with the most disgust he remakes the order and now I'm waiting for 15 more minutes. Thank you but now I won't be coming here again. Because no matter how great the place is - this is not how anyone should be treated. Especially when you as the customer are spending hard earned money for your food, products or service. Period. Restaurant owners, you have a responsibility to represent your community well and give great service as well as always make it right.
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