3 stars merely for their ok customer service - which I will mention in my opinion consists of many things, one of them being the appearance of food they are handing to a paying customer. I've probably been to this location a dozen times in the last 4 months I've been in Surprise. In those dozen times, I've had 2 solid visits. I went last week and waited 16 minutes for 2 - 4 piece chicken strip meals. While they were hot and delicious when we got them, 16 minutes is a lifetime in the fast food industry. 7 cars passed through the drive-thru before I was finally told it would be another minute longer. I'm sorry but c'mon. I chose to walk in because there was not a single person waiting for food/ordering. I went through the drive-thru today because I fugured it was quicker. I had to wait to get my order taken, although there was 1 car in front of me. When I received my food, my 'large' fry was more of a medium. They were soggy, old and just no good. I've given up on this location. You can either wait forever for good food or you can get through like lightening and get lazy. I love Chic-fil-a, they're number 1 in the US for a reason but this location needs to re-evaluate.