First, I'll start by saying that Home Depot is one of my favorite stores of all time. I can spend HOURS in one without even realizing it. I've been to many and have loved them all - everyone is so friendly and helpful. And I am a sucker for great customer service - especially when you're spending lots of money.
That being said, I was not impressed here. My visit happened early Tuesday morning and the store was not very crowded. The first employee I ran into was VERY helpful. And that's where the customer service ended. I hunted around for someone to help me with my flooring questions. I knew exactly what I needed and just had a couple of questions on measurement calculations. The person who was supposed to be the "expert" in that department had absolutely no idea how to answer any of my questions and had to finally call someone on the phone to answer - a "pro", he was called. I asked if the "pro" could be the one to help me instead as my special order was going to cost over $300. I was denied the "pro's" assistance. All my questions were answered with "probably" and "I think". The most definite answer I could get was "I'm pretty sure". The store rep finally placed the order for a piece of flooring that was too big for what I needed, which would of made my floor boards completely uneven. Yikes! I ended up cancelling the order and going to Floor & Decor instead.
I'll be back to Home Depot for other things. Just not that one.
The store was not crowded and there were no wait times at the registers, most likely because this location is so far southeast. If you know exactly what you are looking for, do not need ANY assistance and are in a hurry, this would probably be a great location for you.