My husband and I bought our vehicle at O'Brien's back in 2010. As a part of a "deal" we purchased oil changes through the end of our warranty. This meant that we were to go to O'Brien's for all of our service needs. Two years later, we can't wait for our warranty/oil change "deal" to be done. Every time we go there we are pushed to the point of anger. There is no such thing as customer service. They never do what we ask them to, and often decide to do things and charge us without talking to us. This is despite the fact that I always request a written estimate before work is performed. Additionally, our post-service paperwork often says we have previously declined service when the previous paperwork says nothing about the recommendations. Not to mention that the service advisors don't mention any recommended service. They leave us to deal with the poor cashier/receptionist who has no idea what is going on. I have brought our vehicle there three times for the same issue and it's still not fixed. Seems like they are just waiting until our warranty is done (in a few thousand miles) so they can charge us. What a scam. We will never buy a car here again, nor get service there.