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  • Been here a couple times and its been hit or miss. I usually have no problem, drive thru is pretty fast even during their busy hours. But the last time I went I ordered a combo meal at the drive thru and as I pulled away realized there were no fries in my bag. No biggie but when I went inside to get them, instead of just giving them to me, the girl at the counter called the drive thru girl over and asked her if I got my fries. Working in customer service for many years I found this to be very odd and demeaning in a way. Almost as if she was accusing me of lying without outright saying it. Over an order of french fries mind you. Well when the drive thru girl came over she looked me in the eyes and said "You know I gave you your fries" rolled her eyes and walked away before I could respond. The first girl I spoke to then proceeded to help the next person in line without speaking to me again. I honestly couldn't believe it. I mean really? What kind of customer service is that? When the cashier finished with the gentlman behind me she gave me an exasperated look of "what do you want?" Now I wasn't even mad when they forgot my fries, mistakes happen, but at this point I was reaching my boiling point. So I replied "Either you give me the fries I paid for or give me both your names and the number to your corporate office...you decide." I got yet another eye roll but finally received my fries! Last time I go here though...too bad because it's the only location near my house.
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