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| - Ambiance: 5/5
The actual restaurant is beautifully decorated and is a very interesting space. When you walk in it seems like you are walking into someone's slightly slightly cramped and dark house, but once you are able to make contact with the hostess, she leads you to a beautiful open space in the back of the structure with a lovely winding staircase that looks like something out of a fairy tale. There is also a very large and well stocked bar and a number of large TVs, making it an interesting hybrid space for if you want to come for brunch, dinner, or just for drinks and a game.
Service: 3/5
Our server was very nice, but definitely inattentive. We were a group of 7 on Sunday at 11:30am, but the restaurant wasn't particularly busy. One person in our party who doesn't eat bacon asked for her dish to come without it, which he acknowledged during her order, but when her food came out it, there was a ton of bacon on the plate. This by itself would not have been a big deal, things happen and there's a lot going on with a large party. What really made it worse was that 6 of our dishes came out quickly and the other two took an extra 15 minutes because "the kitchen missed a couple." The last dish to come out was the most basic, Ohio City Breakfast, with two eggs, fruit, and NO bacon. It was incredibly irritating to have waited a very long time for all of food to come to the table and have the simplest breakfast come out last and be wrong. The mistake was corrected immediately, but it left a bad taste. Additionally, when we first came in there was a different server taking our order for drinks, I ordered just a hot water (no tea or coffee), but when we got the checks, I had been billed $3.50 for a coffee. I notified our waiter and he corrected the change, but it could have been avoided if he had just asked the server before him what I had ordered or if he had asked me before printing the checks. Again, not a huge deal, but it added to the existing irritation that our party was feeling.
Food: 2/5
The menu at Heck's is decent with a good number of options and a price range from 9$-16$ for brunch entrees, so it's good if you're on a budget, but still want the ambiance of a nice brunch place, this is a good option. Unfortunately, the food left a lot to be desired. I ordered the Short Rib Hash and was really disappointed by how oily the dish was and with the lack of caramelized onions. A couple people in our party got the Veggie hash which was again, more potatoes than anything else. The food on its own was just okay, but the worst part was that every single dish we were served came out cold. I could have gotten over everything else if my food had at least been hot when it was put in front of me, but it was not and when we asked for our dishes to be heated, our server took them and brought them back at the same exact temperature.
Overall, okay experience.
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