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| - I don't understand the low ratings here - I assume they are for the sales department. My review is for the service department only.
Having moved to Madison from California in December, I went here for an oil change. I bought a deal for 1 oil change, 21 point inspection, and tire rotation through Groupon for $12. Made an appointment for a couple of weeks later. The service was great, the staff was very professional. Especially the lady who runs the place is cool. They had a deal on windshield wipers, but weren't pushy about it. I declined the deal.
With the oil change, they also did a battery test, and told me my battery needed to be replaced. They gave me a quote ($160), which I also declined. It turns out they were right. My car battery died 3 weeks later. I checked with a couple of other shops, and their quotes were higher. So I made an appointment with Mad City for the following day. Even though I was late to my appointment, they replaced the battery in about 35 minutes.
Finally, they have a waiting room with couches, TV, free coffee, popcorn, and cookies. So overall I've had a couple of 5-star experiences.
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