I have had my girl for 13 years and my boy for 7. We've been going here all the while. My girl has surpassed her life expectancy for a dog her size, and she's doing great! I used to be content with the services at Lone Animal Animal Hosp., until recently. I've seen Dr. Eisenmann on our last 2 visits. Both times, she's given me workups to do expensive, unnecessary tests. When I decline those services, she becomes short and doesn't want to answer any questions or offer any information. Exams are complimentary with shots. We came for shots and I told her my girl was sick for a couple days last week. So, Dr. Eisenmann gave her her annual shots and did the routine 2 minute exam, but refused to keep the exam complimentary because my dog was sick the week before. Her assistant told the clerk not to charge for the exam ($50), but Dr. Eisenmann insisted. She's in it for the money and doesn't understand customer service. I won't be going back there anymore.