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  • I initially thought of giving it 2 stars and already I feel like I am too generous with the rating. I'd give it one star because of the super affordable rate and the other is for the free continental breakfast, which I should add is very nice compared to places who offer "breakfast" when they are actually offering junk food (cookies, bagels, donuts, and/or fruits)...not really what I would consider breakfast. Anyway, service at check in took about 20 minutes, but definitely felt like a lot longer than that because of the long line that was building up. Not only was the service slow, but also unwelcoming. Finding the room was a bit confusing because the hotel is split between two buildings. If we hadn't asked them how to get there they probably wouldn't have told us themselves. Even after all of that we were still somewhat happy with the hotel because it was such a good deal. First night went by without a hitch. Or so we thought. The next morning my brother complained that he had felt itchy as evidenced by a few bites on his forearms and his leg. We were worried, but eventually shrugged it off thinking that it could have been some skin allergic reaction. The next morning, my other brother had said that he had gotten some bites, too. He also said he remembered killing what he thought was a bug. After showing us the bug he had killed, we were convinced of our suspicion. BED BUGS!! We looked around the bed, on the headboard, and under the sheets and sure enough we easily found 5 bed bugs. We took pictures and took video of the incident. Upon check out, we had told them of the incident. We asked for the manager and we were told that because it was the weekend, there was no manager on duty and that he'd be in on Tuesday (it was a Sunday when we checked out). The horrified hotel employee didn't even bother to look at the photos and the video. Instead, she advised us to call on Tuesday when the manager would be in. What legit lodging establishment does not have a manager just because it's the weekend!?! I'm definitely not checking into this hotel again for the following reasons: 1) BED BUGS!! 2) poor front desk customer service 3) hotel policy of not having a manager during the weekends...
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