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| - One Customer "don't matter" was the words of Jeremy, Manager HUNTERSVILLE FORD. Need a car, don't go to HUNTERSVILLE FORD. Run away from that place of business. My Ford Focus with many transmission recalls was towed there after it died again after they put in a clutch. The courtesy Van Driver suggested that I check for another car with a very nice, female, less intimidating sales Representative that he recommended, while I was there. I met with Francina Santamaria. At first, she seemed friendly, very understanding and willing to help me explore the possibility of getting a new car at 1% rate that day. Unexpectingly, I began to experience the worse feeling of constant manipulation in car buying tactics wielded at me in my life, esp. when she started pushing me into another Ford Focus with the same motor problem. I drove it and the motor scrubbed all the way. I called my daughter and she informed me that Ford had not changed the motor in 2015s. She began to pressure me and coerce me every time she came back after talking to someone which was a very degrading sales strategy. She went back and forth getting a better deal which turned into harassment. She was being told what to tell me next to get me in that car. According to all those recalls on my car, serious motor problems could occur without even any warning which was unsafe and made me feel very vulnerable. She continued pressuring me with those facts hard and I was coerced into giving her a signed check for $1500 to hold for bumper to bumper insurance. After, she got my check manipulation and coercion got worse. Then, I noticed she had been lying and deceiving me to get the check because I had not yet bought a car. I talked to Josh, Manager, he said he was not going to make me take that Ford Focus with the hard sounding motor, but she didn't give me back my check. I was getting ready to leave, I had been manipulated from 9 am til 4 pm from being pressured and now within the last hour before closing she stated she had a good used car deal that would get me out of the Focus with the recalls that was marked down and I wouldn't be under water, when I asked her the question. She lied about that price and took my $1500 and put as a down payment. She refused to show me the whole car fax, which later was found to have a recall. I was shocked and in disbelief over all the manipulation tactics. I went back to Josh because he had seemed fair before. He said Jeremy was in charge of used cars. I took the papers to Jeremy, Manager to get an understanding about what was really going on, he told me, "one customer don't matter". In other words, he doesn't care what happens to, in essence, a black person, which is clearly an insult, hateful and potentially criminal. STAY AWAY FROM Huntersville Ford. They will lie, steal and cheat to sell a car and put you through hell.
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