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  • Before I start, I have never used yelp but this deserves every bit of my attention. First, I am embarrassed to admit what took place and that we though they screwed up and lost our order. We had a baby shower last weekend for our daughter and ordered cookies that were to be done and available to be picked up by 10:00. We sent our other daughter to pick them up. Long story short they were not ready, & in fact they couldn't find the order. They were extremely apologetic, they offered to rush the order no charge and even delivery them. The girls were upset but OK. They delivered these wonderful cookies on time and at no charge. Not only did they apologize again but they also gave us a free chocolate covered strawberries. A little while later my wife received a call from the bakery and wanted to know what time we were planning to pick up the cookies we had ordered. Yup that's right we sent our daughter to the wrong location, wrong BAKERY. We screwed up. Full circle - these were the most expensive cookies I've ever eaten but that's what you get when you order from one place, pay for the cookies and donate them, replacing cookies from another bakery. Having to pay double and only get half of what you ordered. For the record I called Tuesday morning to Baker Wee Bakery when they opened and explained the situation and mix up. Most importantly for fear that someone could get fired. They were very appreciative and thankful for my call and we ended up paying for these additional cookies. Two things, 1) they were delicious cookies, 2) even when the customer is always right they may not be. But what a great experience, they went out of their way to deliver an Exceptional Excellent Customer Service Experience. They jumped through Hoops, didn't argue or dispute our claim and went ABOVE & BEYOND what they needed to do. What a First Class Bakery and group of good people. We will be back and tell others what a great experience we had, that is - now that we can Laugh about it. Thank you again Baker Wee Bakery for the great service.
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