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| - After my last visit to this restaurant in February, I vowed never to return again. Though I had debated a long time before writing my review on Nando, I felt that I would be doing a disservice to the owners if I was not completely honest about my dining experience. I have been in the industry for over forty years. I went from dishwasher to busboy, waiter to chef and eventually to owning my own business in California's wine country. I know personally how a negative review can hurt a business, especially in this industry. I also know how invaluable an honest review can be in pointing out issues that I may not be aware of. Being a business man, I strive to improve my services to best accommodate my customers needs. So, with that said, I opted to write a review that was honest and direct. It was my hope that it would be received in the context for which it was written. Fast forward to now...
Recently, I was asked to join some friends for a "farewell" dinner at Nando. I have to admit that I was a bit nervous given the last review that I had given the restaurant, but it was an invitation that I couldn't refuse. So, with my head bowed low I found myself once again dining there. Though I was skeptical at first, I was pleasantly surprised and very pleased with the whole experience. Not only were the dishes bountiful and beautifully presented, every bite that I took was absolutely delicious! The biggest surprise was when we received the check and the total was within reason of what we had ordered for the evening. I am extremely happy to report that Nando has truly stepped up their game and deserving of a "Four Star" rating. I'm looking forward to the next time that I'll have the pleasure of dining at this establishment.
Sincerely,
Chef Matthew
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