Tech was on time and polite. I found a voucher in the Clipper mailing for a $75 American Express gift card if you pay through your insurance. To my surprise, I received the gift card 7 days after the replacement; I expected it to take longer than that. I would have given 5 stars except my sensor for my autostart was not centered on the top of the windshield. Other than that, great experience. I'd definitely use them again!