Perfectly good Second Cup. Not sure why it's getting such a poor rating. It's been clean every time I've been there. They have one of these log-in wifi set ups that's kind of annoying but the staff are nice enough and you can get in and out quickly. There's another Second Cup very close by in the underground of the Sheppard Centre that I noticed charged me slightly less for my soy chai latte than this one, so I try to go to that one when I can, but it's busier.