We switched from a national brand monitoring to Alain when upgrading from land-line to cell communications in 2010. He was great, system worked great. Last month I had a backup battery fail, Alain told me what to buy, how to install it and how to reset the system to know there was a new battery. He did this consultation for free to help me as a customer rather than charge for a service call. Alain's good, experiences and customer focused. Top notch.