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| - Carl's does it better; they just need to serve beer!
While we were eating our appetizer (straight from freezer to Chef Mike), the display on our table had a trivia question. We answered it, which led to more questions. When our food arrived, we quit playing.
We ordered chicken sandwiches. While the bun was good, and the topping was tasty, the chicken was sliced thin enough it could be transparent. Hardly any meat at all. The fries are large, but not especially well done.
Our server was pleasant, and I informed her it had been years since I'd been to a Red Robin. That should had been a clue for her. She ended up being inattentive. She did offer a refill, but it took so long I had finished my meal. She never offered more "endless fries".
She told us to use the electronic module on our table to pay the bill.
The bill included a $1.99 "entertainment fee". This was for the trivia questions we answered. At no time did we notice that there was a charge to play trivia. It would be easy for a family to have their kids play trivia without knowing they are being charged for it. This is something that the Arizona Attorney General should investigate.
Our server did say that the fee was in very small print, but we double checked and some screens do list a fee at all. She did have the fee removed, but it took several attempts.
Red Robin had sent me an email that the second entree would be 50% off. In the email it appears like a special. We learned that you have to enter your phone number in order to receive the discount.
To me, Red Robin is practicing deceptive marketing that is at least immoral and most likely illegal.
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