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| - A couple of weeks ago we visited this Red Lobster location for the all you can eat shrimp special.
As we expected for a Friday night at 5:30, the wait time was 20-minutes.
I think because of where we were seated, we did not have the best customer service experience. Our server was pleasant and helpful. But because we were off in a corner and it was busy, it took a long while for a dish to come out. When it did and as we watched, our dinner 'floated' around the restaurant for a little bit until this other server noticed that we didn't have any food and by reason of elimination, made the connection that it belonged to us with the explanation, "all the servers help one another out. its so busy in the kitchen that when they call out the table numbers, they all run together so I can't really make out which table the food belongs to.' Thanks for admitting that, I think.
So although the all you can eat shrimp was $17.99, the dishes are really greasy. As you get older, your digestive system can only handle so much grease.
As my husband's patience was growing noticeably thin about the wait time and the few times our server had forgotten a few times to drop off something at our table, my husband chalked up the slow service to our server being "forgettable".
I understand that people are working hard and I commend them for it. I have no experience working in a restaurant. But as a patron, I have experienced fabulous customer service in extremely busy environments. So I do expect with coaching, one can improve their customer service skills, especially in a very service oriented industry.
So for this particular experience 2-stars. I hope to update it with a future visit.
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