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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-04-11 00:00:00 (xsd:dateTime)
itemReviewed	CR Custom Services
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Update: Owner finally made things right. I have given 3 stars because of the incident noted below. However, I would have given five stars based solely on the quality of the work that they performed. But, I had to deduct two stars because of poor communication and missed appointments. This is a small business and they do exceptional work. If you decide to give them a chance, I recommend setting out the ground rules in advance. After home warranty work was completed, we were asked to pay $490 for non-covered charges, which we had never been made aware of and had not authorized. When we questioned this, we were promised a complete invoice and that our credit card would not be charged until we had reviewed and approved the charges. Needless to say, the $490 was immediate charged to our account. We were promised a full refund and a year's worth of free service. We have been waiting over a month and have yet to receive the PROMISED refund. When you call, you are told, the refund has been processed and that you will have it soon. Now they don't return calls or email. When I call from home phone, they don't answer. When I call from a different phone, they answer. We are in the process of filing a claim in small claims court to recoup our money. In addition, we have filed formal complaint with the Registrar of Contractors, the home warranty company, and the BBB. We will NEVER use this company again and they can keep their year's worth of free service. The owners will tell you that their company is built on providing excellent customer service, but this is the worst service company we have ever had to deal with.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	R.A.

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