I've been to this location many times and every time the ordering process is RIDICULOUS. You approach the window and order and they usually direct you to "soup person" and then then the "salad person" - it's quite chaotic to place an order, and you're shuffled around a bunch. By the time you get to the cash register, the person working does not know what you've ordered - you end up repeating your request several times.
I also find it very odd the way they literally hand you your food after its prepared, mid process. They don't set anything on a tray with silverware or on a plate. They just hand you the soup bowl and then hand you the bread - imagine shopping at a grocery store without a cart.
I go here because I'm a fan of Panera (they own Paradise Bakery) and because the food is the same (except the average cookies here) but the ordering system here makes for a lengthy and confusing experience.