| rev:text
| - I don't usually do reviews but since I frequently use YELP to help me try new places, services, it's fitting for me to post. Based on such great reviews, I chose Groovy Maids to make my house sparkle for this holiday season. Weeks ago I booked on line for a visit today, 12/23. I originally asked for the 1-5pm time slot, I was informed by Jess, that time slot was not available, but the 9am-1pm was, so I booked that instead. And it was confirmed! They even send you reminder emails and texts the week of so you're ready for your service. I have a job that requires travel, and there had to be some adjustments made to my work schedule but I made it home from OH in time to wait for my Christmas present to myself! Groovy Maid was supposed to help me eliminate some holiday stress via them cleaning my house and not me. Did I mention I travel, which means that although I still clean my house, let's just say it needed some extra attention, and is the reason I added the "deep clean" service to my request. The 9a-1p is a window of time for arriving not your scheduled cleaning time, so although I was concerned that Mariah, my assigned cleaner hadn't arrived, I reread my service description that stated to allow an hour for traffic delays, etc. At 2pm I reached out to Jess, who responded relatively quickly, and said she thought Mariah was at my place and apologized, and that she would call her. About 25 minutes later, I reached out again to Jess. It was now 230pm, apparently Mariah was MIA, and Jess was trying to find an "emergency crew" to handle my appointment, but admitted she didn't know if it could be done. I declined, and cancelled. Jess was very responsive and apologetic to MY inquiry as to "where" my cleaner was, but I would surmise when you contract cleaners to work under the auspices of your company name that you would confirm with Mariah the day of and check in with her to identify issues, etc. I give 1 star, because with Christmas being only 48 hours away, instead of enjoying time with friends and family tomorrow, I'll be providing my own cleaning to my home in preparation for hosting my Holiday party on Sunday. Instead of Groovy Maid eliminating my stress, I'm at a whole new level this evening. Jess, you were great, thank you for the heartfelt apology and holiday wishes, but I can't recommend your service, although I'm sure it would have been awesome and surely a big help to me. Hope Mariah is safe and if so I might rethink her commitment to your team!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)