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  • By far the worst customer service I've ever had in any place in my entire life. I've given this place five chances and each time something seriously goes wrong enough that I have to ask for management and each time management's reaction is huge chip on shoulder, completely jaded and pissed at me for wasting their time- I timed the conversation today and it took 14 minutes for one very simple question! -refused to take any of my comments, waste my time with very very long boring explanation which is passing the buck and excepting no blame whatsoever, NOT giving apologies, and most of all really huge attitude. This is not how you treat customers that are paying through the nose for your crappy products. I'll add more detail later but right now I'm too angry. Whatever you do watch out for the idiot manager named David, his staff hate working for him and I would too. By the way I should mention, I work at a very formal bank downtown Toronto on Bay Street this I have to dress very formally every day for my job and I stopped here directly on my way home from work and I'm well-dressed, so it's not like he's talking down to me because I'm some loser in sweatpants begging on the street. If this is the reaction I got as a customer, I really feel sorry for the staff who have to work under this guy.
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