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  • I have to say this review does not count for the treatment or diagnosis of any of my animals but is strictly for the office manager Ms. Williams. My son went in to the office and had his cat put down because she was very sick and old (17 years) at that time I told them I wanted to make a payment for a specific dollar amount to help him out. I made the payment and from that point forward he was to make payments on HIS account. Well for one reason or another he still had a small balance on his account that went unpaid. They sent him a few letters and of course, it's not MY mail so I did not open it. I just put it in his pile of mail. Unbeknownst to me they were letters stating he had a balance. To my surprise I get a collection letter in the mail stating that I was on the account....really? Then why did you never send ME a letter or simply pick up the phone and call me to tell me that I would be sent to collections if this balance was not paid. I NEVER received one letter or phone call regarding this matter (and the account is NOT even in my name!) So I call and the account said I would have to come down and pay the account in person after being very rude not even offering any explanation as to why they never called me or sent me any letter personally regarding the past due account. I went to the office and paid the account and got a receipt of payment and still no apology or explanation stating why if they were sending me to collections why I was not notified. I was actually asked to leave because I mentioned the wrong doing and that I should have at least received an apology for the error. Sadly, I also have had an account with this place but I will not be back due to your lack of effective communication and have no conflict resolution skills. I just wanted you to be accountable for doing something that was unethical.Got home and filed a report with BBB for resolution. Hss since been resolved and nothing went on my credit, but this should have NEVER happened. POOR POOR OFFICE MANAGEMENT.
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