My Sister was with them for 7 years. My Mom 3 years, So I signed up too. One year in, I decided to add cameras to the security of my house. The nightmare has begun. They sent a tech, that did not really know how to set up the DVR. Two days in and 16 hours later, I asked him to leave. Protection one actually offered a credit for the poor service. Then they took the credit back. Then they gave it back. Then they charged my credit card with NO AUTHORIZATION. Then depending on which rep you speak with, the charge is for different reasons? I actually need to seek legal advice at this point. PLEASE RUN FROM THIS COMPANY! Find someone that ACTUALLY VALUES their customers! This one does not even return your phone calls.