I first went to this place right before I moved in across the street. I was starving and they were friendly and helpful. I only get the cheeseburger special while I'm here, and it's always really good. Yes, the patties are frozen, but they spend a lot of time cooking it and mine is always well done. It takes 20 minutes for me to get my order and it's always delicious. I don't know about the complaints about bad service. Seems like the typical neighborhood mom and pops type of place.