I have been going to Brown Aveda for many years to have complete facial sugaring aka waxing. I made an appointment to have this service done today. Guess what, their receptionist only booked me for an eyebrow wax, not the entire face. This is the second time they screwed up. They said we can wax your brows but you will have to come back another day......fool me twice, right. They not only lost a long time customer but many of my friends as well. This beauty school has no accountability whatsoever. The owner was not present today and I'm sure she would have made an accommodation as this was their error...for the second time.