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  • I have given Petco my business for over two years and I recently was extremely disappointed with my service at this particular location. I went to get my 2.5 year old shih tzu groomed here and groomer #11 butchered him. He typically has short hair on his body and then a fluffy face and long ears and a long tail. It has taken me over 2 years to grow his hair in his ears and tail to the perfect length and occasionally they get some knots in them.....but every time I go to get him groomed, an experienced groomer always gets the knots out. This time, not the case. I instructed how I liked him cut and I came back and honestly didn't even recognize him as my dog at first. My jaw hit the floor. She had shaved his tail up the back and his ears are now bald. BALD. When I asked her why she had done that, she said he had too many knots....this flat out wasn't true because I brushed him before I took him AND prior to me leaving him there she inspected him and said the cut I wanted was no problem. I asked her why she hadn't called me before she just destroyed two years of work and she couldn't give a reason. I then had to pay full price for the groom even though I expressed to her that I was extremely displeased. I called the manager later in the evening who ended up giving me a refund, however she stuck up for the groomer and said it was just a miscommunication. It was not. I was extremely clear and actually I thought annoyingly over-detailed. I will never again allow groomer #11 to touch my dog and we will now begin the process of growing out his hair again. Oh and did I mention that she scraped his tail and got a brush bristle stuck in his lower abdomen? Really disappointed and saddened about this outcome. If you go to take your dog to this location, make sure you're not getting groomed by groomer #11.
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