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  • I live in a pizza Bermuda triangle where almost all my options are chain stores. I'm outside the delivery areas of Intermezzo, Libretto's (both locations), Pure Pizza, etc. *shakes fist* The few non-chain places that deliver (looking at you, Wolfman) fail to impress. Jet's Pizza was my last ditch effort to find good delivery pizza. The reviews were good, the website was decent, and I could order online. Looked promising. Everything went smoothly until it came time for the actual delivery. My apartment complex is gated, so you have to ring a call box and be buzzed through. The delivery guy reached me on the call box and I hit the number on my phone to allow him in. I am literally (proper use) the first building on the right after passing the gate. It takes a car 10 seconds at most to get to us. 10 minutes go by. No pizza. No sign of the car outside my window. 15 minutes go by. No pizza. I call the pizza place and ask where their guy is. The manager said he hadn't gotten into my complex and was still waiting outside. I politely corrected him by saying I had successfully buzzed the dude through. The manager would give him another call and see what was happening. 20 minutes passes. I called the restaurant again. The manager was getting irritated with me and gave me attitude, as if it were my fault that the driver couldn't find my apartment. In an antagonistic fashion he finally barked, "What, you want a credit?" At this point I gave up hope on getting a hot pizza. Or a pizza at all. "Sure," I replied. Manager confirmed the credit and hung up. 25 minutes later, I hear a knock at my door. His excuse, "My GPS took me the wrong way." Normally I would have given him the benefit of the doubt, but in this case I had written turn-by-turn instructions on how to get to my house on the order. I could see them printed out on the ticket he had in his hand. The one he chose to ignore for 25 minutes. A 10 second trip past a gate became a 25 minute odyssey of crappy customer service and lame excuses. It's a real shame because when I finally tried the pizza it wasn't bad for lukewarm deep dish. Even with a credit waiting for me I'd be hard pressed to give them another chance. Crap customer service always leaves a bad taste no matter how good the food.
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