This office has gone down hill from when I used them for the first time 10 years ago. The amount of seating has shrunk by more than half. The staff don't seem to enjoy their job much. But I still gave then 4 stars cause some how the wait time has not increased to an unbearable amount of time. Anyone who thinks under 1.5 hours is a lot, get over to California and try 6 hours standing with no seating!! And no snack bar.