Terrific experience with this hotel ! online check-in with ability to select my room worked great, and my room was ready when I arrived early at 2:30 p.m. Emily who checked me in and the other UW students working at the front desk (wish I had their names for this review) were extremely polite, friendly, and efficient, and were dressed and well groomed so as to present a very professional appearance, which spoke well for the hotel (and for the University of Wisconsin to get slightly off topic).. an absolutely great job by all the front desk staff. hotel is an older property as other reviews have pointed out, but was nicely renovated and my room was very clean and comfortable with everything just right. I was in town for a game at the Kohl Center which was right outside my window and so close I didn't even have to lug a heavy coat to the December game. This hotel met and exceeded my expectations.. good job, I will be back.