My grandfather and I came into the restaurant after reading an article in the AZ Republic. Upon entering, it didn't even appear that there was any room for us to sit down. We chose a table that still had coffee mugs on them and were never cleared the entire time at the restaurant. No advertising on what their soups were and the bakery cases were practically empty. Wanted to give them the benefit of the doubt figuring that maybe they were just swamped and unable to handle the extra work. The chili tasted like the sauce was made using only chili sauce from a bottle. The meatball sandwiches were cold -- not sure if they were intended to be that way. The chicken soup was probably the only good thing. But, what irked me the most is that THERE WERE NO NAPKINS AVAILABLE!! Even after repeatedly asking, there were still no napkins!!! Unacceptable. I was looking forward to eating baked goods and they didn't even have any. We sat and counted the number of people who left without ordering... over 20 people in a 40 minute span. That's gotta tell you something right there. Also, there was no decaf coffee available and it took a long time to get our food. Subway's meatball sandwiches are better.