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  • I have shopped many locations of Sally Beauty around Phoenix and actually worked for them at one time long ago. I think that this location recently opened so it was very clean and played out very nicely. I pick out my own hair color with developer and all and I already know what I need and know the steps to do so for the most part. I was asked if I needed help about ten minutes into being there. Being the picky person that I am I had to look over all of the choices several times to make a final decision and if I would have had any questions (which I did not) this might have been quite a long time before someone came over. The thing that really irked me on this visit was that one of the associates (and most likely a member of management) was talking about an employee dispute on the sales floor. I heard the entire conversation because they were talking about it in a very small store in very close proximity to the customers. They were talking about an employee who had stolen money and they were taking her to a hearing. I work in retail management myself and this is just absolutely not appropriate conversation to be having on the sales floor. When I was at the cash register buying my goods the manager who was having this conversation was leaving for the day. She made it a point to interrupt the cashier who was ringing me up and ask her if she was making the right decision. As she was leaving out the door with me still standing in line she said, I don't want to be mean but this is how it has to be. Just completely inappropriate. If I was the moderator at this hearing and I knew she was discussing the situation on the sales floor I would question her credibility in the first place. So overall Sally Beauty Supply has a great selection of hair color and developers, many brushes and hair accessories. Nail care up the wazoo and a great line of shampoos and conditioners at good prices. I will shop here again but a note to the staff would be to no longer discuss personal matters on the floor. It comes off as unprofessional and is disrespectful to the associate whom you are talking about.
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