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| - I've been both a customer and consignor for many years. This is a tough review to write, as I don't like to put-down small businesses. After over nine years though, I've had good and bad experiences. Never stellar, never great. At this point, I'm not willing to make the long drive there because of this, and I know others who feel the same. I love the idea of supporting local and family businesses, but I don't find the customer service up to par. I feel like there's a lot to be desired and that can be greatly improved upon.
Two issues really stand out...the inconsistent customer service, and the disorganization of intakes. It's too much to really get into, and I'm a super forgiving and patient person. I question how much they value their customers and often feel like they aren't appreciative that we're not only the ones BUYING the items...but also the ones SUPPLYING the items for the store. Consignors (and buyers) are the bread and butter of this place. I've never received a thank-you after dropping off a huge lot for consignment or upon collecting a check. Not once, in nine-plus years.
True, some of the employees are friendly. That said, I'm not sure whether I've ever been greeted with a "hello." Too often, many of the employees make you feel like a hassle or an inconvenience. I once had an employee over the phone cut me off mid-sentence and curtly tell me that they were too busy for calls and that I should drive over if I had questions. Wow. Ok...I live a 1/2 hour away, and I should drive over to ask a couple questions? At least they answered the phone, because there was a time that you'd never get a hold of them when calling for a credit check.
Once I brought in a bunch of items and noticed that they put them up for sale on Instagram that very same afternoon. "Yay!" I thought as I saw that they sold--and fast! Well, come to find out the items aren't posted on my account. So whose account did they get put on? Whoever it was, lucked out. Maybe nobody's at all? I recall feeling funny that day as I left the store upon drop-off, and they had BOXES of other intakes alongside mine. I had wondered how they wouldn't get mixed up. Nothing was tagged and some items weren't even in a box. And they were all stacked up together. As time went on, my account credit remained about the same as it was before I brought the items in. I have no recourse, nor did I even bother to pursue it, as I know it won't go anywhere. I suppose that's a risk I took. I casually asked an employee about this at one point (before this experience), and I was told, "Things like that do happen." I've also heard of instances where people with the same names have had their accounts mixed up. This really needs to be addressed as I've felt this way numerous times and others have too.
Now, I know it's not their job to help carry things in, but boy is the parking lot tough to maneuver when you're dropping off loads of items by yourself and there are no parking spaces in the tiny lot. It's very possible to haul a nice, large item over, struggle to get it into the store, then they have them say they don't have room for it. And back to the car it goes. Sure would be nice if there was a way around this. I've even called prior to coming in to inquire about whether they'd consider a very specific item(s) in excellent condition, only to arrive and have an employee refuse the item(s) for consignment. "We aren't taking *insert item name* at the moment." Or, "We don't have space for that." I've asked about specific brands with tags still on, and have been told "Yes, bring it in!" and then another employee will tell me, "We don't take that brand."
On more than one occasion, I've arrived only to find out they decided to close early--unannounced-- that day (keep in mind I live nearly 1/2 hour away)... or that they put a temporary halt on toy intakes as I arrived with a car-load of toys. I've also gone in for payment checks, only to find that a person who can issue one isn't there, and that I must return another time. Seriously. Ugh.
Store is super small, but cute. Clothing selection is often decent as long as you don't come during one of their sales or when they're switching seasons. It's a good idea to call ahead as you never know when this is happening until you drive over and find a near-empty store. Toy and baby selection, in my opinion, is limited. But what they do have...is typically fun stuff. Too bad the store isn't larger. At one time the selection was fairly decent, but it seems like they've scaled back to make more space to move around in.
I'm sorry Hissyfits, it hurts me to write this. Not once have I complained and I've been nothing but courteous. I've been there countless times over the past nearly-decade and kept coming back and giving chances despite the short-comings. But something has to give.
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