I don't know if it was a change in management, a change is support staff or a change in both but this Wendy's location has stepped up their game a bit. Against my better judgement I went to Wendy's last week to give it another chance after months of a boycott. I was impressed. The food came out very quick and my order was accurate. A spicy chicken sandwich. I know, it is hard to mess up an order that simple. So I decided to try again today. Same situation. Fast food and an accurate order received. For that I am giving them a bump up to 3 stars from my previous rating of 2. Today I ordered a Ceasar side salad, a four piece chicken nugget, and a spicy chicken go-wrap. My complaint is that one of my four nuggets was about half the size of the other three but that is just the way it was processed. 3 stars seems fair right now for the change in customer service. Change for the better is progress.
I still have a problem with Wendy's on a corporate level. They have alienated their customer base with cost cutting measures. They have raised prices and given less food all to make a buck. The side salad from Wendy's is not a big salad. It is a side. Yet the dressing packet was not big enough to even cover the side salad. I would have asked for extra dressing had I ordered a larger salad. There are a few items left on the menu I still like so I will probably be back. Though I will not visit as frequently as I used to.