First of all, I've always enjoyed going to Yogurtology and usually choose them over the others. HOWEVER.. I went in there with my mother while one of the owners (not sure from which store as she mentioned to the other employees, very loudly that the store was corporate owned) was in that night. She had the most fake happy personality I've come across in awhile and I've been working in retail for 16 years. The fakeness was tolerable, however her attitude and absolute anal retentiveness at talking to the other staff there was not. I'm pretty sure they did not need to be told 7 times in the course of 15 minutes how absolutely perfect the add in bar needed to be because it was their "look". Not to mention it doesn't need to be said so loudly that the customers can hear you! Over and over again! Who cares if the spoon isn't at a perfect 90 degree angle!
I understand training your employees but this woman was so over the top I wanted to mess up the whole bar just to spite her. It was obvious the employees were not happy with her. Having worked at great retail stores myself, of whom consistently topped lists of the best companies to work for, I know good upper management makes great employees which in turn makes happy customers. And those poor girls she was spitting the most OCD and intelligence insulting orders at had probably lost their will to live let alone do their job well. No one should have to work with people like this woman.
Also, what happened to the spouts on the yogurt dispensers? They now make the yogurt look like poo. And the store always smells like chemicals.