I bought 4 doors from them for $5,200. The workmanship of their doors was generally good. Installation was good but not great. However, one screen door didn't have a wide enough screen, and this led to repeated problems of gaps between screen and frame. I messed up the lightweight screen frame trying to fix problem by tightening it and finally decided to replace frame and screen at cost of $80. After two long trips from N Phoenix to Gilbert I picked up frame and screen. When I got it home I realized that the screen was too big for the frame, resulting in bulging. Frame also didn't have holes drilled to attach it to door. They were incredibly unhelpful, unwilling to accept any responsibility or provide assistance for anything less than $85. Their advice included "mark the frame where you want to drill holes", etc. I was promised a call from "my manager, Jason" in 5-10 minutes - and it never came. They are a huge company with large physical presence in Gilbert. It seems clear they've become too large to have meaningful concern for customers.