I have taken all 3 of my dogs and my cat here. I recently had to put my oldest dog down. So difficult to say goodbye after 17 years. The staff at the hospital were compassionate, caring, gentle..... amazing in every way. They got us in immediately. I know there are visits where I may have had to wait a little, but do not mind. I understand if they do not get to me right way, it is most likely due to circumstances such as above. Just as at doctors offices, unfortunately emergencies come up with other patients that are unforseen.