Shawn rescued what I had left of my natural lashes after getting poor and damaging lash extensions done for 5 months at another lash studio. The lashes looked good at first from the other studio, but the quality of the service went down eventually and the lashes did not look or feel good after a fill. Shawn explained to me (and showed me with pictures of my own lashes) that my extensions were done improperly and that many of my natural lashes were glued together and a few of the extensions were even glued to the skin of my eyelid. She did a removal procedure on me and it was well worth the money to get them removed by a TRUE professional! After my lashes fill back in (they are filling back in nicely for only having my extensions removed 2 weeks ago), I plan on trying a lash lift with Shawn. Additionally, Shawn recommended a lash serum and Biotin to help grow my lashes back faster. If you are thinking about getting lash extensions removed and you don't feel comfortable going back to your usual lash studio as I did, please spend the money and go to Shawn so she can help you salvage what you have left of your natural lashes!