In the past I have been very happy with my shopping trips at this location. Great prices, quality items. Unfortunately, I bought a pair of dress pants that fit great upon trying them on in the store. I washed them according to the instructions, air dried them and discovered that they shrunk about 5 inches in length. I had the tags, receipt, and went back to the store to explain that obviously they were defective, and asked for a refund. The male employee said that they could not return them since they were washed.. ummm.. so a female manager came up to the front, I explained to her the situation. She was super rude and just said, no. Store policy that there are no returns after they have been washed since they couldn't resell them .. would not even give me store credit. Not going back there again. Awful customer service..