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  • Where do I start?? This company does not even deserve 1 star. My friends and I (4 of us from 4 different states) were in Vegas and wanted to go horseback riding. I purchased this offer from Living Social Saturday, June 12. We made an appointment via Las Vegas Trail Rides website. We received a confirmation email Saturday around 8:02 pm. They sent a reminder email June 13th; however, we didn't receive an address. The email says we can call if we have questions. We called and the phone went straight to voicemail. The website says the best way to contact them is by text. I'm not sure what kind of business would prefer text rather than a phone call. We we texted at 7:50 pm Saturday and asked them for the address because we were taking a cab. They (him/her never gave a name) text back at 7:51 and asked the name of the reservation which we gave. We received at text back at about 9:16 pm saying that one of the guides was sick and that 2 of us would have to be moved to the sunset ride and a cab ride would be $100 but the could pick us up for $35 per person. Still no address has been given. We advised them that there were 4 of us and we couldn't be split up. We advised that 2 of the girls volunteered to stay behind but we would want to get picked up. Still no address...by this time we are frustrated. Next morning we get a text at 8 am...keep in mind the ride is scheduled for 9. He asked if we were still coming. We advised that we still didn't have an address and that we cancelled due to the horrible communication and having to split up the group. He never asked us where we wanted to be picked up from and the tells us that the pick up was not valid for sunset rides nor would have advised us of the "sick guide" until we contacted them. The customer service and communication was horrible. Save yourself the headache and do not book with this company!!!!
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