My husband took my car in to Big O last year to get tires and brakes. When my back brakes started grinding he wanted to take if back to Big O as he liked the service we'd received last time.
We went in the Sunday before Christmas at exactly 9:00 am. I still had errands to run and the clock was ticking. We walked in and had to wait 15 minutes as the clerk made coffee, threw out the garbage and counted his bank. We were just about to walk out when he decided he was ready to help us. I'm pretty sure the coffee and garbage could have waited since we were the only people there.
We were definitely underwhelmed thus time by the service and wont bday returning.