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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The WORST customer service I've ever encountered! I ordered a sautéed veggie burrito through Uber Eats and received a bean and cheese instead. When I called to see what could be done about the situation, I was told by the lady that bean and cheese and sautéed veggies were the same thing. Because I am a regular customer at another location, I know what sautéed veggies look and taste like and there was none in my burrito. I then told her that I was looking at my Uber Eats receipt at the moment and her story then changed to "I just put whatever you asked for" she never once asked me for my order number by the way). So now a manager (I assume) comes on the phone and convinces me that there are sautéed veggies in the burrito (and I could hear the girl in the back chipping in saying how she prepared the order how it appears on the screen). Anyways, she finally asks for my order number and when she (obviously) sees that my order is a sautéed veggie burrito, the story changes to "the sautéed veggies are on there already." After I told her that I would come back and bring the burrito to show that there are no sautéed veggies in it she finally goes "OK if you come back I'll remake it for you." I've never been accused of being blind to what's in my food when I'm the one eating it... Horrendous customer service. I shouldn't have to come back to prove what was put in my burrito. I understand mistakes happen but instead of blaming the customer you could apologize for the mistake and either remake the burrito or reimburse me of my money. I don't leave negative reviews often but I'm just so appalled at the service I received. I will never come back to this location, ever!
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