| rev:text
| - TL;DR- MAIN reason for two stars- employees. Long wait. Pizza was good though, and came out correctly.
Oh lord....
Ordered online for pickup on 3/31/17.
Placed ordered at 6:34pm- just two normal pizzas- I got a notification saying it should be ready in 10-20 minutes. Got there at 6:55pm. There was a screen in the corner that had our name and said order would be ready at 6:49pm... and it was 6:55.... not a big deal, computers get it messed up.
Sat down after paying. First red flag. Jared, the kid at the counter, took our money without saying more than "what's the name on your order?" Not very friendly or inviting. For the duration of my wait, I never saw him smile at a single customer. For a Friday night at about 7, there wasn't much going on. Me, two ladies, and one guy who seemed to be waiting for an order. Now this is the thing that REALLY bothered me-- the phone started ringing almost as soon as I sat down after paying. There was no one else there yet... Jared just would NOT pick it up... some girl came up to pay, and he took that, but still wouldn't pick up the phone! This phone was ringing for at least ten minutes before he picked it up! I feel so bad for whoever was calling. Just for no reason-he was RIGHT there- he did not pick it up. Why? He didn't feel like it or something? He was doing absolutely nothing. Also, I saw people walking around in the back who seemed to not be doing anything. And some lady (older, short, red (ish?) hair) came up to address someones concern... uh, for what I presume to be a manager, she was very unkempt. Her hair was everywhere, she kept sighing and rubbing her eyes talking to this customer as though she were tired, sick, or just sick AND tired of talking to customers. She was one of the people I saw just walking around and seemingly not doing anything.
A little less bothersome, because I have no idea- maybe y'all had a bunch of deliveries- but the wait was very long for two medium pizzas... like I said, I ordered at 6:34pm. I believe we walked out of there a little after 7:10pm.
Look, I know you guys just opened. I think a lot of these kinks could be worked out with a change in staff, or a change in HEART of the current staff. Yeah, kids may be desperate for a job, but don't hire them just because they're not as demanding, when they can't treat customers right. Maybe there are some other kids working really hard in the back. But if so, don't keep the one kid with no people skills, who doesn't care, in the front. On a Friday night?! When there will inevitably be more business than usual?! Staffing wasn't thought through....
I hope that I'm convinced to update my review through more visits and better experiences.
**EDIT- Just to add! Think about putting a tip jar up front for cash tips! Might motivate front employees a little more....
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