Mike came out in response to my home warrant call. I was contacted by the company right away and Mike was even running ahead of schedule! He was incredibly knowledgeable, able to correctly predict was was wrong simply by looking at my pool. It turned out that my issue was not covered by the home warranty and was about to cost me. However, Mike found the exact part I needed without replacing an entire section, and so I only had to pay the basic call fee. All the while, he explained everything that was going on and answered all of my questions. What a positive experience!