We have been a long time customer but recently the service has been disappointing. We took our Toyota Rav 4 in to replace the breaks and shocks. A week later, the screw holding the shocks fell off and could have caused serious problems. We brought this to the attention of the service representative last week when we took our Toyota Camry in for an oil change, tire rotation and balance. He did not acknowledge the fact that perhaps his technician may not have tighten the screw properly or at the very least say sorry for the issue. We left the store thinking this is not the customer service we expected for being loyal customer. When we got our Rav 4 back, we noticed that the tires were not rotated and the tire pressure was still low. The oil change due sticker was not updated. We will be seeking another car/tire business to service our cars in the future.