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  • I want to give the food a higher store and the store itself a lower one, but I can't so we'll go with 2 stars. I ordered a large lunch order from them today. It was for a business and I placed the order online. I was trying to pay with 2 gift cards and it only took one, so I figured I'd check "cash" to pay the store directly with the other card and just start the order. Upon calling the store, the guy on the phone was very rude and just shut down everything I said before I was done with the sentence. He said it was an online order and he couldn't take other payments besides cash for it. All he could do, he said, was cancel the order- so he did. I placed a second order. This time, we chose pick-up, and I sent my coworker up with the 2 gift cards. Because online orders can either be paid online or you can choose "cash," we had to choose cash. Because we did, however, the man from the phone got into it with my coworker about even accepting the cards because it was cash. He offered to pay with a credit card and was told "that's the same thing, you checked cash you pay cash, period. I'll do it but I don't have to. I'm doing you a favor so just stop." ... really man? Has Papa Johns on Babcock Blvd not heard of customer service? You're supposed to be friendly, respectful, warm. You're not supposed to make things a massive hassle for customers, treat them like f*cking idiots, and then make it out like you're a nice guy doing them a favor.
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