I'm just going to note that most of the people who have posted bad reviews and complaints about scheduling are walk-ins. Like any typical nail salon, I feel like it is common sense to call ahead and make an appointment, or at least check and see how busy a place may be before going there. I understand that they do take walk-ins, but you have to realize how busy they may be at any given time. It is worth the call ahead to make an appointment at this location. I have been going here for about 4 months now and never had a bad experience. I have been treated with kindness and courteousness by every employee that works there. The nail techs are phenomenal and take time to make sure that their work is impeccably done. I would definitely recommend this nail salon!