Let me start off by saying that I love Village Inn; I have always have and I probably always will. But this is the first time I've received horrible service.
I called to put in a to-go order and at first the girl who answered was nice. But she put me on hold 3 times while I was trying to place my order so I had to keep repeating it. Then she hung up on me. I called again and this time a guy answered, I told him what happened, and he apologized for it and took my order. I ordered a Turkey Bacon Avocado Melt with no red onions. I should have checked the order when I picked it up but I didn't, so now I know in the future to do that. When I get home my sandwich has no avocado, no tomato, but it has red onions. I get that people make mistakes but this is a pretty big mess up. I called to complain and the girl who answered said "Oh, I'm sorry. Can I put you on hold?" No, you can't.
Definitely won't be going back to this location.