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| - Let's start with the good... Classic Rentals had exactly what I wanted to complete the vision that was my wedding day. By going into the warehouse, we easily put together the classy, backyard, barbecue wedding I had designed in my head. The descanso pieces are simply amazing if you are looking for this look, and all the wine barrel accents really made it perfect. If it didn't end up looking so friggen perfect, I would be giving them 3 stars. I put a lot of time into pricing rentals and in the end, Classic is very competitive with other rental companies in Phoenix. Delivery and pick up on all the items was as stated.
Downsides to Classic... I feel like I had to put a massive amount of work into creating, editing, etc. my invoice and the corresponding item map. I was constantly bounced around from associate to associate when looking for help or trying to change my order as guests rsvp'd. Since I was planning a wedding for 200 people in 8 months, I was disappointed by the lack of support on their end. Additionally, when the rentals appeared the day before my wedding, I had to tell the delivery men where to place everything. This isnt the fault of the delivery men; it's the fault of our coordinator (who had been to the wedding location multiple times by the time the rentals were delivered, so I'm unsure why there was no direction from her).
Anyway... The 4 stars are for the quality and price of their rental pieces. And also I get them props for delivering and collecting the rental items exactly when they said they would. However, my guess is, they're understaffed. If I were to rent with them again, I would expect to do all the work myself.
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