| rev:text
| - Planned our outing to Little Cleo's as a celebratory dinner. Made reservation and arrived early. Stepped inside and immediately had issues communicating with the hostess, she didn't make eye contact and it was very hard to hear her because the noise level, like Culinary Dropout's locations, is ridiculously loud. Upon sitting at the table closest to the door, which is the table 3 people ahead of us declined, the manager offered us a complimentary glass of wine for waiting. You could tell the hostess and manager were not in-sync with each other. Our very nice waiter showed-up and assumed we were ready to order, maybe because we had a glass of wine in front of us. We asked for menus and then, as he came back, he asked if we wanted to order an appetizer...we hadn't even looked at the menu.
And this is where our dining experience began...and ended.
We ended up ordering on the fly, with little suggestion or direction from the server, he basically stood at our table as we quickly reviewed the menu and then told us he'd have to 'put in what we wanted' because things 'sell out.' Pressure+no suggestions+not being able to talk amongst the others at the table to know what they're eating, made for an 'oh well, we'll see what comes out,' type of meal.
Although the food is always good at a Fox Concept, we won't ever go to Little Cleo's or Culinary Dropout again. We won't recommend it to friends who visit either.
The food servers are inexperienced and the atmosphere is always unreasonably loud and rushed.
My recommendation to the managers at these locations is to talk with your servers about what makes a great dining experience. How do we get our guests to spend more money and how do we get them to come back?
1. Ask questions and spend 3-4 minutes getting to know your table." How are you, have you been here before, welcome back, what brings you in tonight??"
2. Suggest a drink or a great glass of wine-- with an appetizer
3. Suggest meals that people can share and that might compliment their appetizer or other things at the table
4. Visit the table immediately after the meal is delivered by the expediter--Check to see things are cooked and to their liking. (we had to send back uncooked fish)
5. Ask the manager how we can make the restaurant a little less crazed and loud
It's not a bad thing to kneel down at the table or to find a way to get closer to who's ordering so we can hear you and you can hear us.
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